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Consider offering chat only during certain time windows or to certain customer groups to control volume. Also, consider scheduling some agents to be on standby. While they can spend most of the day working in the email queue or on other projects, they can jump over to live chat as needed ...
Consider offering chat only during certain time windows or to certain customer groups to control volume. Also, consider scheduling some agents to be on standby. While they can spend most of the day working in the email queue or on other projects, they can jump over to live chat as needed ...
While AI chatbots and full service help desk solutions are increasingly popular, straight up live chat is a great way to handle a lot of common customer service issues, and customers generally love it. Plus, it's relatively affordable, so whether you're a startup or an established business...
A chatbot or customer service representative receives the chat request and promptly connects with the customer, usually within a few seconds. Interaction The customer and the rep/bot engage in a real-time text-based conversation, addressing the customer's inquiries, helping, troubleshooting issues and...
What to Include in Pre-Chat Forms: Name and email address. A brief description of the issue. Optional dropdowns for selecting the topic, such as billing, product help, or connecting with a sales rep. Keep the form short and simple to avoid frustrating customers. ...
This operation is used to add a new agent to your LiveChat account. Create a new ticket This operation is used to add a new ticket to your LiveChat account. Get ticket This operation is used to fetch the details of a specific ticket in your LiveChat account. List agents This opera...
This operation is used to add a new agent to your LiveChat account. Create a new ticket This operation is used to add a new ticket to your LiveChat account. Get ticket This operation is used to fetch the details of a specific ticket in your LiveChat account. List agents This opera...
Read more: If you’re preparing for a social sales rep live chat assistant interview, check out these top customer service interview questions. Also, learn how to effectively deal with angry customers. 2. Be fast at respondingIt’s important for your team to establish efficient procedures and ...
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