Let's face it, waiting is the enemy of customer satisfaction. In live chat, every second counts. That's where Zoho SalesIQ-a complete customer service chat software steps in, equipped with features that help you respond to inquiries faster than ever. Canned responses for smart support Do you...
Live chat is a strong addition to your business Like providing an amazing in-store shopping experience, live chat is what builds the foundation of trust between your customers and your business. When done correctly, it can super charge your customer satisfaction and ultimately your customer experien...
Include the following question to your post-chat survey: ‘On a scale of 0-10, how likely are you to recommend [PRODUCT / BRAND / SERVICE] to a friend?’– and ask why the customer gave such a score. Once you’ve collected responses to the question, categorize them in the followin...
Being a customer success manager (CSM) is a piece of cake. A cherry on top, after years of working in customer service. But is it, though? Well, it's not for me to judge. I'm here to bring you closer to all the job specifics and share the insights I got from LiveChat's Succ...
“Transform Your Customer Engagement with Chatway – A 5-Star Experience! Chatway is a standout live chat plugin for WordPress. It’s lightweight, user-friendly, and enhances customer interactions without slowing down your site. Highly recommend for stellar customer service!” Menny Benady, Benady...
Live chat is a website-based feature that lets you communicate with customers in real time and help them quickly and efficiently.
As much as possible, offer options in tandem with direct chat to boost your KPIs. Co-browsing helps accomplish key contact center objectives Customers that receive immediate service are more satisfied than those who don’t. Here are a few customer service scripts that your team can keep in the...
Comm100 Live Chat is proud to meet the latest WCAG 2.1 AA accessibility standards. WCAG, or Web Content Accessibility Guidelines, were created to help companies ensure that people with disabilities can have equal access to website functionality, content, and features. Websites and applications with...
Live chat software is as a crucial tool for enhancingcustomer service, increasing sales, and improving overall user experience. As companies strive to offer real-time support and personalized interactions, the demand for efficient and reliable live chat solutions continues to grow. ...
LiveChat is an online customer service software with live support, help desk software, and web analytics capabilities. Contact Massachusetts Avenue 2110 02140 Cambridge United States Categories Software Company Software Vendor People who looked at this company also looked at LiveChat 53 Claimed LiveChat...