I want to receive an e-mail communication about future open roles and recruitment activities from Text S.A. with a registered office in Wrocław, Zwycięska 47. My consent can be withdrawn anytime by writing an email at jobs@text.com It’s our people thatmake LiveChat unique We come...
Let your live chat agents know what type of questions come up consistently and have saved replies for them to use. This will help them do their job more efficiently. Even better, build a process where agents can add their own saved replies so the rest of the team can benefit from them,...
Ever tried chatbots to ramp up your customer service standards? Customer data: How it helps take your customer support a step further! That’s how you beat your competitors in customer service The best tools to turn your live chat agents into grammar nerds right away!...
Operation ID: GetTicket This operation is used to fetch the details of a specific ticket in your LiveChat account. Parameters Expand table NameKeyRequiredTypeDescription Ticket Id ticketId True string The id of the ticket Returns Body TicketResponse List agentsOperation ID: ListAgents ...
Once you find what your visitors like, you can expand campaigns across more pages to boost the number of opportunities your LiveChat agents get to make the sale or help your customer.The conversion tripled with campaigns, with some performing at a 50% plus conversion on the day they were ...
chat transfer, message sneak peek (see what a visitor is typing as they type), and transcripts. You can even proactively reach out to people visiting your site, or direct people asking for help from certain pages to specific agents—or just let LiveChat evenly distribute them in the back...
The basic Zendesk Chat features are free to download and use. However, for a more comprehensive service, you will need to subscribe to one of Zendesk’s support suites. The Zendesk Chat packages are: Lite (Free). Just one agent, one concurrent chat Team ($14/year). Unlimited agents, unl...
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Small service companies, like electricians and roofing companies, canclose new jobs immediately by using live chat to quote prices and schedule inspections and work in real time. Web visitors are often shocked - pleasantly surprised - to find they are chatting with the owner operators of companies...