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Let your live chat agents know what type of questions come up consistently and have saved replies for them to use. This will help them do their job more efficiently. Even better, build a process where agents can add their own saved replies so the rest of the team can benefit from them,...
Managers can derive measurable data from LiveEngage that aids decision-making processes and facilitates seamless transfer of chats between agents. As an increasing number of customers prefer online chat services over traditional methods of communication, LiveEngage has become a valuable channel for ...
Members:login with your membership account and visit this page shortly before the event to see the livestream video player and chat/question interface! Watch the Live Stream: Click the Q&A Button below to submit your questions prior to the start of the event. ...
For managers, intelligent chat routing distributes chats evenly to available agents, and the Supervision feature lets you train agents during live chats behind the scenes. Other features worth noting: Traffic shows a list of visitors on your site that you can proactively reach out to; the dashbo...
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Choosing the “right” risk tolerance questionnaire receives little consideration among financial advisors today, despite being a requirement for FINRA-registered brokers and insurance agents, and a matter of fiduciary protection for registered investment advisors. Michael Kitces will explore what exactly ris...
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service. Historically, AI was used as something of an assistant for live agents — a way to help them be more efficient. However, with the advancements in AI over the past few years, the applications have continued to grow, and one of the most interesting new use cases is AI live chat...