操作ID: CreateAgent この操作は、LiveChat アカウントに新しいエージェントを追加するために使用されます。 パラメーター テーブルを展開する 名前キー必須型説明 電子メール login True string 件名 name True string ログイン ステータス login_status string
Why LiveChatAgent.com Frequently Asked Questions Pricing Start now Tag: chat agents Posted on March 28, 2025 Live chat saves billions! Adding live chat at your website is a real blessing for your business and you can say that it is not only useful in the times of financial crisis, but...
A great live chat agent is one who has answers to all the questions that are being thrown at them and no matter how silly the concerned questions may be, they are never able to piss them off. A live chat agent should never tell a visitor to come up with sensible questions only. You ...
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Negotiating lunch and bathroom breaks when stuck on an epic chat is a common concern for agents. Or even tougher: If a customer still needs help but the shift is ending, how does an agent handle it? Set guidelines for how early agents turn off their availability before the end of their ...
Let’s be real. In 2025, no one’s waiting for an email reply or sitting through hold music. People want answers fast, and businesses that can deliver instant responses are the ones staying ahead. That’s why live chat is growing at a fast pace. Behind this growth is a mix of better...
Agent recording of video voice chat With prior consent from customer client, agent can start and stop the video recording at any time according to his operation needs. Video files are stored locally on the app. Remote control of customer keyboard mouse during live chat ...
chat users. agent configurations can be assigned to sets of users or sets of profiles. autogreeting string specifies the greeting that displays when a customer begins a chat with an agent. capacity int specifies the maximum number of chats in which an agent can be engaged at a time. ...
LiveChat 的核心(或者说起点)是 live chat 这个功能, 而 LiveAgent 的核心是 ticket. 如果拿 live chat 用户体验来比, 那么 LiveChat 秒杀 LiveAgent, 但如果拿整个 Customer service 的体验来比, LiveAgent 会更好. 每一次顾客和员工接触都是为了解决问题, 而一个问题就可以用一个 ticket 来表示. ...
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