What is a Likert scale? Likert scales are reliable for measuring opinions, perceptions, and behaviors. Learn how to use it and analyze results.
You could label 1 as “I don’t like it” and 5 as “I love it,” and respondents select their feelings from the scale. Here are some examples of common use cases for Likert scale questions. Free Customer Service Metrics Calculator Calculate your business's key metrics and KPIs for custo...
Types of 5-Point Likert Scale AnalysisDescriptive Analysis: This is the most basic form of analysis, where you calculate the frequency and percentage of each response (e.g., how many people selected “Strongly Agree” or “Agree”). This helps identify general trends in the data. Mean Score...
1. Product Use Likert Scale Question If you’re asking customers if they’d be willing to try another one of your products, you could say, “How likely are you to try our [product name, service name]?” and create a corresponding scale. 2. Repeat Purchase Li...
I’ve taken countless surveys that ask me to respond to questions with ratings between “Strongly Disagree” to “Strongly Agree.” I bet you have, too. This is the Likert scale in action. → Download Now: Customer Service Metrics Calculator [Free Tool] ...
You could label 1 as “I don’t like it” and 5 as “I love it,” and respondents select their feelings from the scale. Here are some examples of common use cases for Likert scale questions. Free Customer Service Metrics Calculator Calculate your business's key metrics and KPIs for ...
You could label 1 as “I don’t like it” and 5 as “I love it,” and respondents select their feelings from the scale. Here are some examples of common use cases for Likert scale questions. Free Customer Service Metrics Calculator Calculate your business's key metrics and KPIs for custo...
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