For instance, let’s say you want to measure the amount of customer satisfaction people have with your company. There are many things that will influence this satisfaction, such as perceived quality, pricing, speed of service, and support. Here’s an example of good Likert scale questions: To...
restaurants showcased on Likert 5-point scale is high (4.21). The received data on the Likert 5-point scale were then transformed into a dichotomous data (1–3 being dissatisfied and 4–5 being satisfied) for a holistic view.Table 11.4represents the satisfaction level with respect to the ...
aThe measurement shall be carried out where the additional channel is a simplex channel 测量将被执行另外的渠道是一个单向通道的地方[translate] aThe five level Likert scale has been used to scale every index of customer satisfaction, 五级的Likert标度用于称用户满意每个索引,[translate]...
B). “Please rate your satisfaction level with our product(s).” This state aims to gauge the satisfaction level of customers with the product, so agreement or disagreement options would not make sense as responses. The ideal responses for such a statement are Very satisfied, Satisfied, ...
Below are the various categories of Likert scale questions designed to measure specific aspects such as agreement, importance, likelihood, and satisfaction. Agreement questions This type of Likert scale question asks respondents to express their level of agreement with a given statement. For example: ...
Some great uses for a Likert Scale are: Customer satisfaction survey: Businesses use these scales to determine whether people like customer service. It helps understand what customers enjoy and what could be better. School surveys: Schools ask students to use Likert scales to share their thoughts ...
Level of satisfaction was measured using five-point Likert scale. Statistical analysis was done using SPSS software version 23. Both bivariable and multivariable ... YB Bizuneh,GF Lema,DY Fentie,... - 《Pain Research & Management》 被引量: 0发表: 2020年 An Open-Label, Single-Arm, ...
Likert Scale Importance Lesson Summary Frequently Asked Questions What is an example of a Likert scale? Imagine an individual dines out at their favorite restaurant. A few days later, they receive a link to an online customer satisfaction survey, and one of the questions reads: How satisfied ...
Organizations conduct employee engagement surveys to gauge the level of engagement, satisfaction, and motivation among their employees. These surveys usually use Likert scale questions to ask employees about their workplace experiences, job satisfaction, company culture, and more. ...
So what are you waiting for? With these tips and insights, incorporate Likert scale questions into your next customer survey. And for more inspiration, check out HubSpot’s customer satisfaction survey templates below. Editor's note: This post was originally published in August 2019 and ha...