Have you sent a wrong order and the customer’s angry? Or maybe the service wasn’t good enough, and you fear you might lose a client? I’ve been there. There’s no magic way to go back in time. But you can send an apology letter to customers and salvage the relationship. That...
A.The jewelry shop lost some rings.B.The customer got lost.C.The customer bought a ring for his wife.D.The customer stole a ring for his girl friend.(4)Which of the following is Not true? ___A.The customer was poor at that time.B.The ring was bigger for his girlfriendC.The ...
The jewelry shop lost some rings. B. The customer married a girl. C. The customer stole a ring for his wife. D. The customer stole a ring for his girlfriend.( )4. Which of the following is NOT true?(推理判断) A. The customer was poor at that time. B. The ring was too big ...
Sometimes an old-fashioned letter is the best way to get the job done. To close a bank account, you might be required to mail your request in a traditional letter or submit it in person at a bank branch. There's no need to wait on hold or in line, explain yourself to customer serv...
The examples below are of written apologies, which we love because an email or letter gives you more time to consider and modify your response, but the same concepts apply on the phone or in person. Here are five important aspects of an apology to a customer: ...
Example:"It sounds like your biggest concern is that you lost access to your account. Our systems were down temporarily which is likely why this issue occurred." Acknowledge the customer's goals. Customers understand that every business makes mistakes. But make sure that you express that you do...
A customer(顾客) “Well, well, well,” said the manager. “Life is full of surprises.” 1. The writer of the letter sent $100 ___. A. to buy a ring for his wife B. to thank the girl for her kindness C. to pay for his wife’s ring D. to give an order for a ring 2...
Not OK:Don't put rigid objects (like flash drives, coins, keys, hard plastic card cases, etc.) loose in unpadded paper envelopes: They could get torn out of the envelope, jam the sorting machines, cause a delay, or even get lost. ...
A customer(顾客)"Well, well, well, " said the manager. "Life is full of surprises."56. The writer o f the letter sent 10. A. to buy a necklace for his wife B. to thank the girl for her kindness C. to pay for his wife's ring D. to give an order for a ring57. How did...
Byline: LESLEY HICKMANDear Editor, I'd like to write to you and your readers about the West Midlands bus companies who are employing drivers who cannot speak English.What customer service are they providing to their users? Nil. There is more to being a bus driver that just driving a bus...