Among the 1.5 million viewers , many "liked" and shared it along with their similar experiences ."A firestorm can erupt when someone puts up a complaint and other customers follow suit ," says Dennis Herhausen , a professor at KEDGE Business School . In a recent study, he and his ...
Among the 1.5 million viewers, many "liked" and shared it along with their similar experiences ."A firestorm can erupt when someone puts up a complaint and other customers follow suit," says Dennis Herhausen, a professor at KEDGE Business School. In a recent study, he and his colleagues ...
Among the 1.5 million viewers , many "liked" and shared it along with their similar experiences ."A firestorm can erupt when someone puts up a complaint and other customers follow suit ," says Dennis Herhausen , a professor at KEDGE Business School . In a recent study, he and his ...
Among the 1.5 million viewers , many "liked" and shared it along with their similar experiences ."A firestorm can erupt when someone puts up a complaint and other customers follow suit," says Dennis Herhausen, a professor at KEDGE Business School. In a recent study, he and his colleagues...
"A firestorm can erupt when someone puts up a complaint and other customers follow suit, " says Dennis Herhausen, a professor at KEDGE Business School. In a recent study, he and his colleagues looked at 472, 995 negative comments posted in the Facebook communities of 89 firms. To assess...
a professor a KEDGE Business School In arecent study, he and h colleagueslookedt 472,995 negativ commens postedin the Facebook communites of 89 frms To assess the relatonshipbetween a posts author and the rest fthe onine community, they counted their cormmunications; thehigher the number,...