John Kotter says that the single biggest challenge facing leadership in a change process is just getting people to change their behaviour: "All through our lives we have been taught to over-rely on what you might call the memo approach - the 19 logical reasons to change - and we've under...
2)ASK “What is it like?”Use analogies, metaphors and associations to connect other situations to your newly framed problem statements. As an example, one oil pipeline company concerned with the habitual problem of leaks, considered the process of clotting in the human blood stream as their an...
Here's an example of what I mean. Like many of us, I often encounter people who are panhandlers, asking for some spare change for various reasons. They may or may not be homeless. They may or may not be telling me the truth about why they need the money. Their reasons don't reall...
The big change taking place in business today is the combination of digital and physical elements to create wholly new sources of value.
These are important things that we need to consider, and we need to, as a result, invest in zero click kinds of marketing and change our entire thought process around what we’re doing online with digital marketing. But influence has always been better than traffic. Traffic was always a va...
Successful efforts push over time for increasing clarity and specificity in top-down direction as change pushes toward tangibility at the front line. At one railroad, for example, the vision and goals started broadly ("be the quality leader in the transportation industry") and became more ...
"Flexibility really has to be built around outputs and not inputs. When we think about flexibility in terms of time, be that days or hours worked, we're thinking very much around the inputs that people are bringing in. We need to change the debate to talking about the outputs that peop...
QAPI focuses on a systemic approach to identify problems, its causes and implications of a change, and focuses on processes rather than addressing individual behaviors. Performance Improvement Projects (PIPs) examine and seek to improve care or services in areas that have been identified as needing...
Organizational change often leads to negative employee outcomes such as increased absence. Because change is also often inevitable, it is important to know how these negative outcomes could be reduced. This study investigates how the line manager’s behavior relates to sickness absence in a Norwegian...
BTW: Could you help provide the advice for the situation that we would like to change our mind? 1. If we selected 1GA (Ledger 2L) already, but we would like to maintain only 1 Ledger (0L) for each company in our system. Can we still do that? Or we need to deactivate 1GA, whi...