In the film Slumdog Millionaire , the central character Jamal Malik gains employment in a Mumbai call centre as a chai wallah . Scenes from this workplace, particularly the one in which Jamal stands in for a customer service representative and mishandles a call from a Scottish customer, ...
Labour Department This edition April 2008 This guidebook is issued free of charge and can be obtained from the o ffi c e s o f t h e O c c u p a t i o n a l S a fe t y a n d H e a l t h B ra n c h o f t h e L a b o u r Depar tment. It can also...
The result, in a nutshell, is that CSRs become emotionally exhausted and eventually leave the call centre. The purpose of the present research study is, therefore, to identify to what extent emotional labour influences CSRs' feelings of emotional exhaustion, and whether the latter results in ...
Université Laval Department of Sociology, Quebec City, QC, Canada Capucine Coustere University of British Columbia Department of Educational Studies, Vancouver, BC, Canada Lisa Ruth Brunner University of Regina Faculty of Social Work, Regina, SK, Canada Takhmina Shokirova University of the Fraser Va...
This article utilises an examination of the labour process of call centre work as a jumping-off point towards understanding the production of politics, arguing that the properties by which bodies are capable of praxis are becoming central to commodity production. As such, this article contributes ...
Overtime Compensation,Responsibility,Social Conditions,Social Responsibility,Torture,Wages and Benefitsand taggedBangladesh,Bangladesh Workers Solidarity Centre,campaigns,Canada,child labour,Dhaka,Event,fashion,garment workers,Kalpona Akter,living wage,overtime,Robin Pacific,Toronto,working conditionsonMarch 25, ...
In response the military government established the Command Centre for Combating Illegal Fishing (CCCIF) on May 1, 2015, using powers it had given itself through Article 44 of the interim constitution that came into force in July 2014. This article allows the government to issue orders that can...
“Reducing the number of families struggling with debt and surviving on low incomes must be at the centre of any new strategy.” A more powerful strategy to improve life chances of the most disadvantaged children would involve the scrapping of the four-year freeze on children’s benefits, and...
Close attention is paid to how this expertise is assembled around a particular strategy - the establishment of a toll free number to recruit call centre workers - intended to mobilize mothers, migrants and students, all of whom have been historically marginalized from core labour force participation...
So I’m gonna sell Ed Miliband, politician of the centre-left of great integrity who threatened to resign from Gordon Brown’s cabinet over the expansion of Heathrow and the idea of building a third runway. We don’t think his views have changed on his opposition to a third runway, but...