J. (2006), From customer satisfaction survey to corrective actions in laboratory services in a university hospital, International Journal of Quality Healthcare, Vol. 18 No 6, p. 422-428 .Paula I. Oja,Timo T. Kouri,Arto J. Pakarinen.From customer satisfaction survey to corrective act...
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Building rapport with physicians and the community ultimately brings economic value to the hospital. To service this new market it is necessary to modify current systems and processes and develop new services. The areas most likely to be developed are logistics, service centers, client services, ...
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TAT would be different for ICU/emergency services. The causes of poor satisfaction level from lab users includes stat and routine test TAT and stat test TAT is considered by majority as the most important indicator of laboratories functioning. Hospital computerization with record of time from test ...
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The Laboratory Department of the fourth hospital of Hebei Medical University was founded in 1955. In recent decades, the Laboratory Department has developed continuously, rapidly and healthily. With the introduction of new testing technology and the