If a Key Performance Indicator is going to be of value, there must be a way to accurately define and measure it. For example, “Generate More Repeat Customers” is useless as a KPI without some way to distinguish between new and repeat customers. “Provide excellent project management and bu...
A program manager should always be authoritatively and objectively able to answer the following question: "How's the program going?" This chapter presents an overview of some of the most important key performance indicators (KPIs) and key operating indicators (KOIs) for an enterprise-scale BI/...
MBOstands for management by objectives. It is an approach to business management that was first introduced by “Father of Management” Peter Drucker in the 1950s that encompasses manager/team collaboration to establish short-term goals. The MBO process involves five steps. What are critical success...
A KPI (shorthand for “key performance indicator”) is a metric used to evaluate whether or not an organization is meeting its objectives. By definition, not all metrics can be “key” so KPIs are a select grouping of metrics deemed essential to meeting business objectives. These indicators he...
Setting up goals and metrics will help each team member know where to focus, and they’ll be prepared when it’s time for their performance appraisal. ThisStrategic Account Management Training Programwill teach your salespeople how to build strategic account plans to organize, manage, and grow th...
For product managers, KPIs are a powerful tool. They quantify team progress, the progress of the product, and the overall business. Product management KPIs include specific metrics associated with the product, customers, and the overall process in bringing a product to market. ...
Southwest Airlines has a bonus program, but employees won’t see funds soon as the company invests them in an employee retirement plan. Disadvantage: Win Competition for Talents is More Difficult Level 3 offers a compromise: There are no cash bonuses, so any short-term approach to game the ...
While it may seem obvious that key performance indicators (KPIs) or metrics play an important role in the success of a lubrication program—what is not as apparent is defining the best metrics for assessing the program’s current status and guiding it to the desired level. This article will ...
A unified data foundation is vital for consistent KPI tracking across systems. Solutions ingest and integrate data from source systems like HR databases, case management systems, financial systems, citizen feedback surveys and more. IT no longer needs to manually aggregate data sets. Customizable KPI...
being able to easily edit and tailor the material for specific purposes helped us to make presentations, knowledge sharing, and toolkit development, which formed part of the overall program collateral. While FlevyPro contains resource material that any consultancy, project or delivery firm must have,...