eCommerce metrics like average order value conversion rate and customer retention are all reflected in this KPI so it offers a great insight into your store's overall performance. The closer your CLTV is to your AOV the lower your repeat business will be. In this case it's advisable to ma...
Taking the right approach for how to set KPIs (or develop performance measures or metrics) that are meaningful is important. KPIs should be valuable tools to manage your organisation’s or business’ performance. But if you don’t have a rigourous process for setting KPIs, then there’s a ...
This article will explain the essential DevOps metrics and how to measure them. As a software development company, MindK has been implementing DevOps practices for the past 6 years. Tracking the progress of our teams allowed us to have more visibility and control over the delivery process. We...
KPI Focus: Profitability & Business Development If your healthcare facility has a goal to increase profitability, track metrics like the ones listed below. In addition to signaling your ability to generate a profit, these will help determine whether your other efforts—for example, to improve opera...
Focus on one or two critical metrics per objective that directly contribute to achieving your goals. For example, if your objective is to improve employee training and development programs, measuring the percentage of trained employees or training hours might not be as effective as tracking the ...
The Customer KPIs facilitate in measuring the knowledge and impact of all leads, prospects, and customers. These metrics are used to calculate the actual and likely financial contributions of business prospects and clients. The Customer KPIs assist in analyzing and ranking the relationships that organi...
In contrast, quality KPIs are a focused selection of metrics that directly reflect the organization’s strategic goals. KPIs are critical indicators, for example, customer satisfaction or return rates, that influence business decisions and are used to communicate performance to stakeholders and top mana...
So far, all metrics and KPIs above have dealt with raw user volume. And that’s important! But eventually, when the CFO comes knocking, you’ll need to justify the business case for all those new users. And that’s where CPA comes in. First, calculating cost per acquisition is easy en...
After years in the business of app quality development, it is abundantly clear that monitoring metrics is not enough. Monitoring is incredibly useful for gathering data and finding trouble spots. But it’s also a passive activity. Your app performance management strategy should include proactive ...
Be adaptable. As you pull together KPI reports, be prepared for new business problems to appear and for further attention to be given to other areas. As business and customer needs change, KPIs should also adapt with certain numbers, metrics, and goals changing in line with operational evolutio...