(2004) SERVQUAL in cross-national measurements of health care quality. Journal of Service Markeing 18: pp. 524-533 CrossRef Karassavidou, E., Glaveli, N., Papadoupoulos, C.T. (2009) Quality in NHS hospitals: no one knows better than patients. Measuring Business Excellence 12: pp. 34...
Reducing length of stay for patients with complex medical conditions in an acute hospital in east of England Reducing length of stay within hospital and community services for stroke patients in a Northern Ireland NHS Trust through simulation modelling of patient pathways (McClean et al, 2011) ...