Support and training: Ensure that the software comes with adequate support and training resources. This includes documentation, online resources, and technical support. It’s also important to consider the level of customer support and whether it is responsive and helpful. Defining your audience Before...
Additionally, by January 2017, NAPT plans to provide technical support and training on effectively using the platform, as well as consulting.
An effectively crafted KPI report, featuring a well-structured dashboard, offers invaluable insights presented in a user-friendly manner, ensuring comprehensibility for all. This accessibility empowers even non-technical personnel to discern connections among data points and discern trends. As a result,...
Overdue issues are any issues that have not been resolved within the agreed-upon timeframe. Overdue issues can include customer complaints, technical support tickets, and product warranty claims. Monitoring overdue issues helps companies ensure that issues are being resolved promptly and efficiently. Tim...
IT managers commonly look at the following KPIs, among others: Systemuptime. Compliance with service-level agreements. Totalhelp desksupport tickets. Critical bugs. Server downtime. On-time project completion rates. Average resolution time on help desk tickets. ...
The following sections list technical details of the calculated Investor Portal KPIs delivered for use with the PeopleSoft EPM Portal Pack. Note: The Investor Portal KPIs are calculated based on quarterly periods, not the regular monthly period of the source data. The view PS_LEDGER_F00_VW2,...
Frustrating IVR menu choices, making it difficult for the caller to get through to an agent. Unless there’s a technical issue causing calls to be dropped, or customers are struggling through a poorly designed IRV system, callers hanging up out of frustration is typically the main issue that...
KPI Solutions provides end-to-end warehousing and distribution consulting, systems integration, robotics and automation, powered by intelligent software.
However, this 2-tool setup is not an option for many agencies. Why? ❌ Complex to set up: Getting this reporting process to work takes some or a lot of technical expertise, depending on the KPI tool. ❌ Unreliable connectors: Third-party connectors can be unreliable and have different...
Please try to change the formula of measure which applied on 2nd KPI visual as below and check whether it can get the correct result: Total Customer Count = CALCULATE ( DISTINCTCOUNT ( 'Table'[Customer ID] ), ALL ( 'Table' ) ) Best Regards Community Support Team _ RenaIf this post he...