One of the biggest mistakes I see in Customer Success is when the CEO of a company hires a Customer Success Manager (CSM), declaring they are now customer-centric, and then telling the CSM to “figure it out” without giving budget or resources. Though sometimes, if any resources are give...
At this stage, employees and managers carry out the plans put forth in the planning stage, while taking into account information gleaned from the review process. For example, if a manager advised a staff member to work on a specific element of personal development, that employee might start ...
To maximize the value of data across the organization, it’s crucial to break down silos between enterprise data and loyalty program data. This integration allows for a more comprehensive view of the customer and enables more sophisticated analytics and personalization. By combining loyalty program in...
This performance-based KPI for sales reps helps managers set sales targets. It tells you how many sales reps sell on average over a given period, such as average sales per rep in January. If January is a slower period than December, for example, you’ll know to set more realistic targets...
understanding the purpose of their own role, and how it relates to their role of their manager and the wider business. The employee is then responsible for devising their own objectives and the KPIs they will use to measure performance (though these do need to be approved by their manager)...
What is it:The average time a customer has to wait for a reply after contacting support Why track it:Helps highlight if all communications are being dealt with promptly rather than just First Touch What is it:Number of customer interactions for each member of the customer support team, typica...
Manager quality index HR effectiveness Employee satisfaction rates Training ROI Compensation KPIs: HR functional operating expense rate Labor cost per FTE Labor cost revenue percent Labor cost revenue expense percent Total benefits as percentage of labor costs ...
The Annual KPI Report covers a range of KPIs that are crucial for evaluating the organization’s success. It includes metrics such as sales target completion rate, profit completion rate, national sales rank, customer evaluation indicator completion rate, and more. These indicators collectively provide...
In this article, we’ll dive into the basics of KPI dashboards, their benefits, and how to create the perfect dashboard for your business. We’ll also explore common mistakes to avoid and best practices to follow. So let’s get started and learn how to take your business to the next...
关键绩效指标（Key Performance Indicator,简称KPI）是经理和领导们⽤来衡量成功与否的重要指 标。正确的⼀套KPI会反映在绩效上并强调该领域的重要程度。没有正确的KPI，经理们都会盲⽬⽽ ⾏，就像没有导航的飞⾏员。⼤部分公司出现的问题就是收集并报告⼤量容易衡量的数据，后果就是他们的经理们淹没在...