*Owner: Accounting Department Due Date: End of 2024 Examples of Customer Service KPIs Number of customers retained/customer retention Customer service response time Percentage of market share Net promotor score Customer satisfaction score Average response time Customer KPIs in a SMART Framework for Annual...
This resource provides visual KPI examples and templates for key departments such as Sales, Marketing, Accounting, Supply Chain, Call Centers and more.
You don’t want to hear from the accounting department six months down the line as to whether your strategy is on track or not. You need real-time and leading (read: predicting) KPI’s that will give you early warning signs as to if and how you need to change course. And as each ...
Whether you check in with your friends in Accounting every other day or hold weekly check-ins with people in your department, it's smart to reach out. Even small issues can lead to big errors over time. For example, do you want to base your KPI on the average daily call volume of cu...
The software you’re using, the people responsible for collecting, and the way you’re reporting should all be as up to date as possible. KPI examples KPIs are unique to each business and department, because each business and department has unique goals. However, there are enough similarities...
We’ve assembled a collection of sample Key Performance Indicators for the Finance & Insurance Industries. View our extensive list of KPI examples here!
For customer data, it might be Salesforce. For revenue data, it’s your company accounting software. The source will be key to the KPI tracking workflow. Define your reporting frequency. Decide how often you should track your KPI. It depends on the availability of the data and how ...
Cash flow: The amount of cash available over a period after accounting for income and expenses. Measures business liquidity. Working capital: The excess of current assets over current liabilities. Indicates financial health. Return on investment: Profit generated relative to total investment. Assesses ...
This KPI software is user-friendly and easy to set up and offers a ton of prebuilt templates for dashboards and examples of successful ways to track metrics and KPIs. 4. Tableau A powerful KPI monitoring tool, Tableau provides detailed insights and real-time data. Said to offer “...
Balanced Scorecard Design Toolkitis a must-have guide for any KPI and Balanced Scorecard expert, find there examples, step-by-step algorithms, ready-to-use schemes. eTraining to become BSC Expert: Balanced Scorecard Trainingavailable for download in MP3 format. ...