It proves the return on investment (ROI) about the effectiveness of marketing campaigns and strategies so the business can double down on what’s working and adjust for what’s not. For example, a project manager is leading a new marketing campaign for a soda company. The team aligns on a...
For example, for an online retailer, the rate of returns might be a leading indicator that tells them to worry about product quality Lagging indicators are the opposite. These key performance indicators determine how well processes and updates are performed over a longer period of time. In the ...
Get a quick explanation of Customer Churn Rate, including a method for calculating, and industry benchmarks. See KPI example
For example, the number of calls that customers make to a business is not one that the company can control, and therefore a KPI should not be based on that factor. If the KPI is actionable, it’s still not enough. The element that’s missing? KPIs can’t just be set; they need ...
For example, a leading KPI for an organization might be the cost to deliver a good/service. If the cost of labor increases, it will give you a leading indicator that you will see an impact on net profit or inventory cost. Another example of a leading indicator might be how well your ...
For example, you may learn that a certain product feature upsells well with project managers. You can inform reps and encourage upsells with similar customers. How to calculate upsell and cross-sell rates: Upsellrate % =Upsell revenue ÷ total revenue ...
Revenue growth, for example, is a popular strategic KPI tied to financial functions. Meanwhile, if a function contributes to short-term department goals, you can classify it as an operational KPI. Sales KPIs like monthly sales growth and product performance make for effective functional KPIs. ...
For example, if you’re looking to scale or improve upon a plan or project that’s been done before, KPIs might be the better option. They’re straightforward and allow you to add a measurement system to your ongoing projects and processes. ...
For example, if you're working on the project management side of your business, and you are trying to improve your company's reputation for a professional experience, you might be focused on "percentage of projects completed on time" or "percentage of projects completed under budget." At fi...
Example: "Plan to attend a project management course and obtain a PMP certification." Project Management For important projects that will be carried out in the coming year, develop a detailed execution plan, including timelines, key milestones, and expected outcomes. Interpersonal Relationships and Ne...