knowledge-intensive business processesThe following contribution shows a knowledge-based extension of ITIL process models in service support. Therefore existing process models will be extended with Knowledge Modeling and Description (KMDL~R) objects and a knowledge level can be introduced. This enables ...
On the one hand this can be used to analyze knowledge-intensive service support processes. On the other hand the use of KMDL~R enriched process models allows the design of process modules for target processes.关键词: service support ITIL KMDL~R knowledge-intensive business processes ...
ITIL® 4 defines knowledge management as the one central process responsible for providing knowledge to all other IT service management (ITSM) processes. ITIL 4 lays the groundwork needed for integrating knowledge management with all other processes in the ITSM framework. For instance, let us cons...
ITIL concepts are vendor-neutral and address the processes, terminology and methods used in modern IT. ITIL-certified professionals are in high demand because they possess the skills to grow and transform the business.Global Knowledge offers ITIL certification prep courses across the ITIL qualification...
In conceptual model fire department Call Centre was replaced with ITIL-based Service Desk systems, which operates with time-critical business processes. Actions usually made by operator are simulated by Expert System that operates with knowledge base acquired from ITILv3 Service Management books and ...
Our ITSM portfolio includes ITIL®, COBIT, Knowledge Center Support (KCS) and Kepner-Tregoe courses to help you optimize IT assets, strategies, resources and continual improvement processes across your organization.Browse ByCategory IT Service Management (11) New and Popular (5) ITIL (9) ...
Preparation could take the form of employee training. Let staff get hands-on with the ‘in progress’ version of your system. Help them understand how different interfaces work, and how they can access and share information. You could also provide a space where staff can access ...
Whether deployed standalone or integrated with your ITSM tool, Universal’s combination of intelligent search, expert escalations, content management features and knowledge gap identification will improve your ITIL knowledge management processes. Through the use of our comprehensive APIs, the KPS service ...
Aranda Self Service has ITIL Compatible certification by PinkElephant, manages the Knowledge Management process and thanks to the integration with Aranda Service Desk, is certified in the PinKVERIFY Service Support Enhanced category, complying with five of the processes according to best IT practices. ...
The scope includes both systems for managing technology (cases and models of success, the identification of critical success factors in MoT) and the social and psychological factors, models, and processes of organizational change and technology implementation throughout the value chain. The unifying ...