and accessed. What you find in your enterprise knowledge base is mostly explicit knowledge. It can be a knowledge article, PDF, blogpost, video, user’s guide. Expertise that your contact center agents, authors, and leaders capture in the knowledge management system, or user posts harnessed fr...
Document management systems:Implementing a simple document management system enables you to store all your Word, PDF, and image files in one place for easy access. Content management systems:These are platforms dedicated to the creation, publication, and management of content, such as website conten...
The 7 Types of Knowledge: Definitions, Examples & More Search everything, get answers anywhere with Guru. Watch a demoTake a product tour February 21, 2024 • 13min read What Is Knowledge Management? Knowledge management (KM) is the process of organizing, creating, using, and sharing collec...
Knowledge management examples You’re likely already using some form of knowledge management system in your organization, but there may be room to improve. We’ve already mentioned having AI write the first draft of new knowledge articles. You can also use AI to scan existing content, identify ...
employees have the freedom to choose their work methods and work in the environments in which they function best. Treating knowledge workers as the new bosses means that management operates as a facilitator rather than as a controller of work. This gives knowledge workers the autonomy they need ...
If you want to start building a knowledge management system, there are multiple tools you can use to share and analyze knowledge. Here are some good examples: Knowledge Base Software Whether you need a knowledge base for internal or external clients, consider incorporating the proper tools. The ...
SweetProcess is a knowledge management system for building knowledge bases. Its internal knowledge base software creates a level playing field in the workplace by decentralizing pieces of information that would ordinarily be privy to a select few, while its external knowledge base facilitates self-serv...
Article management consists of publishing and archiving different versions of each article to provide the most accurate information to your customers and internal employees. Although a single article might have multiple versions to reflect things like translations, major edits...
A knowledge management system gives new hires quick access to all company information, so they can get up to speed faster. It accelerates their onboarding by giving a helping hand right when they need it and empowers them to overcome all initial challenges with ease. This ensures that new hi...
Knowledge management tools There are a number tools that organizations utilize to reap the benefits of knowledge management. Examples of knowledge management systems can include: Document management systemsact as a centralized storage system for digital documents, such as PDFs, images, and word processi...