Get the ball rolling and lead by example. Collect the most frequently asked questions from your team and put together an FAQ section in your KMS. Next time someone asks a question on Slack, suggest they look it up in the KMS. Setting up an effective knowledge management system will certainl...
Leading 3D (RT3D) platform Unity has already seen how Unified Knowledge can enhance their existing knowledge management system. By automating the creation of knowledge articles from various sources within the org, they’ve ensured their knowledge base stays up-to-date and comprehensive. All of it...
and accessed. What you find in your enterprise knowledge base is mostly explicit knowledge. It can be a knowledge article, PDF, blogpost, video, user’s guide. Expertise that your contact center agents, authors, and leaders capture in the knowledge management system, or user posts harnessed fr...
A good knowledge management system is well-structured, tagged, and organized into folders with a proper hierarchy that users will find easy to search through. For instance, an excellent example of a knowledge management system is the project management tool, Asana. Asana’s external knowledge manag...
knowledge base managementknowledge representationdatabase constraintsintegrity maintenancerule baseKnowledge has many components such as data, constraints, queries, transactions, and derivation rules. Data is the only component that can be managed effectively in large quantities. All other components are in ...
Aknowledge management systemis a centralized hub where employees can easily share information and tap into the organization’s expertise. This breaks down information silos, connects people across departments, and fosters a culture of collaboration. ...
What is an example of a knowledge management system? Companies across a variety of industries use knowledge management systems for a variety of purposes. Here are just a few: A large roadside assistance organizationimplemented a knowledge authoring system that produces roadside assistance-related informa...
With a comprehensive knowledge management system full of “know-what” and “know-how” information, bothyour support staffand your customers will always be able to find what they need to overcome the issue at hand. If your customers can always get the info they’re looking for when engaging...
Whenever you learn new stuff and add it to your personal knowledge management system, you automatically have to confront new information with what you already know. 💭 “Does this refute or support what I already know?” 💭 “How is this relevant to what I’m working on?” ...
There’s no shortage of questions on those sites, and you can get to know your users better. For example, among Quora’s most frequently asked questions about knowledge management systems are: What is a knowledge management system? What are the best knowledge management platforms?