This paper presents the story of how the "shop" at Duquesne University's computer Help Desk gradually organized and shared knowledge tools through simple methods at first and then implemented a comprehensive knowledge management solution which included commercial knowledge management software. Issues ...
Knowledge management can be implemented by usingchange managementmethods to choose a knowledge base, set success metrics, and encourage high adoption. Who owns knowledge management? Who owns knowledge management depends on the structure and size of the company. In smaller companies, it may be the ...
Find out more about the industry-leading knowledge management solution What is a knowledgebase? A knowledgebase is a repository where all information (or knowledge) can be stored, organized, and shared with customers, employees, and even partners. The purpose of a knowledgebase is to serve as ...
The concept and the terminology of KM sprouted within the management consulting community. When the Internet arose, those organizations quickly realized that an intranet, an in-house subset of the Internet, was a wonderful tool with which to make information accessible and to share it among the g...
A knowledge management strategy is a systematic approach to create, share, and use its information and documentation to improve business processes, enhance innovation, and achieve competitive advantages. Properly implemented, the strategy should involve the identification of critical knowledge areas, and in...
This resulted in many frontline staff finding little value for the standard technological tool and systems implemented. There are few empirical studies that look at knowledge management strategies within SMEs. This article, to some degree, fills this knowledge gap. 展开 ...
Details of strategy– outline the list of activities and projects to be implemented; it is useful to group these into specific themes or areas of action; typical themes might include: knowledge management tools and techniques; people and cultural aspects; knowledge management skills development; techn...
Table 1. Knowledge management solution design model Expand table Following are some general best practices or recommendations for working on a KM design model. We will cover specific topics in the following sections. During the conceptual design phase, the key focus should be defining scenarios that...
Mismatch between instructions and actual steps of using the solution In absence of a dedicated knowledge management role/team/repository, chances are quite high to omit the need to update/create & maintain the end-user training material. The result is unpleasant; when an end-user tries to follow...
Social software also proved to be effective knowledge management instruments, particularly when combined with semantic web technologies. The logical next step - supporting the management of implicit knowledge by using semantic web-enabled social software–has been only episodically explored. In this ...