While most of the top knowledge management software boast that they are easy to use, only a few fulfill this basic yet important requirement. The software you choose should have an intuitive interface and require no coding skills or specialized training to set up. Centralized Platform Any software...
Helpjuice is a free knowledge management software used by thousands of companies to create and organize support articles. It supports multilingual business needs and comes with a variety of reporting and analytics options. It’s also a bit pricier than other tools on this rundown, so you might ...
At first glance, intranet software likeSharePointorGoogle Drivemay seem like the best knowledge management software choice for managing company knowledge and sharing it internally. However, intranets often suffer from limited permission control, leading to system bloating, duplications, and difficulties in...
At first glance, intranet software likeSharePointorGoogle Drivemay seem like the best knowledge management software choice for managing company knowledge and sharing it internally. However, intranets often suffer from limited permission control, leading to system bloating, duplications, and difficulties in...
Advanced Tools: In addition to being a knowledge management solution, LiveAgent is afully-featured help desk softwarewith over 179 features. Competitive Pricing: LiveAgent offers three paid plans, as well as a forever free plan. Stellar Customer Support: LiveAgent’s customer support is available...
A next-gen Knowledge management software also offers to create, customize and update content, making it a knowledge base that customers and employees both can use. These self-service options improve the customer experience as users can quickly find solutions without going to support. Employees know...
You can use their software to set up a knowledge management system in mere minutes. Because of that, we feel Help Scout deserves a spot in the top 10 knowledge base software providers. 9. Freshdesk Source Freshdesk is a cloud-based help desk and knowledge software provider that empowers ...
How to choose the right knowledge management software Companies need to consider multiple factors when comparing the various KM tools on the market. Here are some key considerations to help inform your decision: Fast time to value and ease of use:Knowledge management tools should make everyone’s...
NinjaOne (formerly NinjaRMM) is a powerful IT management platform designed to help businesses deploy, monitor, and manage software across various endpoints. It’s particularly well-suited for managed service providers (MSPs) and IT teams looking for streamlined deployment and automation solutions. ...
How to choose the right knowledge management software Companies need to consider multiple factors when comparing the various KM tools on the market. Here are some key considerations to help inform your decision: Fast time to value and ease of use:Knowledge management tools should make everyone’s...