Knowledge Management in IT ProjectsGhavamifar, AtefehBeig, LeilaAbdolahi, Ali
IT Knowledge management is the process of gathering, analyzing, storing, and sharing knowledge that is created within an IT service desk. It is designed to assist service desk teams to make the right decisions by efficiently handling the flow of inform
Thepurposeofthispaperistoassesstheperceivedimportanceofinformationtechnology(IT)asacorefactorenablinginnovationinknowledgemanagement(KM).TheaimistoproposeanapproachforusingtheITtoolsforKMinvolvedinthedesignofeffectivelearningapplicationstohelpthefirmstoguideinternalventuringdevelopment.Design/methodology/approachTheresearchdes...
Knowledge management is defined as the process of capturing, creating, sharing, using, optimizing, and managing information, expertise, and insights in an organization. It is also a set of practices to maximize the business value of an organization’s knowledge by delivering it proactively or on ...
Knowledge ManagementThere is a high dependence on IT for knowledge sharing in multinationals and the expectations from IT is high. The risk to fall into the trap of investments for expensive IT solutions is very high for multinational companies. Multinational companies possess dispersed knowledge all ...
"Knowledge management: Emerging practices in IT industry in NCR", IUP Journal of Knowledge Management, 8(1): 57-67.Batra, Jyoti. (2010). Knowledge Management: Emerging Practices in IT Industry in NCR. The IUP Journal of Knowledge Management, 8(1 & 2), 57-67....
Knowledge management doesn’t just make the job easier and result in a better employee experience; it’s becoming a strategic imperative for businesses to continue to deliver value.
As knowledge management (KM) and information technology (IT) have developed and grown, numerous technical terms and phrases have evolved that many may find difficult to understand. This encyclopedia is an attempt to create and distribute a knowledge-level tool. Much of it is tacit knowledge taken...
It seeks to examine the interrelationship between knowledge management, information technology and artificial intelligence. It argues that knowledge management is not just computer and information systems; it embodies organizational processes that seek to augment the creative, intelligent, and innovative ...
comes in many forms—customer community posts, manuals, technical documents, customer forums, and social sites—to name a few. Successful customer experience requires that your knowledge management content must be available to your prospects when they need it—at every touchpoint in the customer ...