The Knowledge Hub™, a concept conceived by eGain in the context of enterprise knowledge management, is a unified approach that combines all the essential ingredients of knowledge management into one solution. Combined with the vendor’s domain expertise and proven success, it can help you avoid...
There are a number tools that organizations utilize to reap the benefits of knowledge management. Examples of knowledge management systems can include: Document management systemsact as a centralized storage system for digital documents, such as PDFs, images, and word processing files. These systems ...
In this article, we will dive deeper into what a KMS is and how you can build one for your own company. What is a knowledge management system (KMS)? Knowledge management system examples Best KMS tools The benefits of developing a KMS How to build your own KMS Switch to a modern KMS ...
Knowledge management examples Knowledge management best practices How to get started with knowledge management tools Why is knowledge management important? Consider what’s happening at your company today. You likely have FAQs andknowledge base articlesto guide your contact center agents and field service...
A knowledge manager is someone whose role it is to ensure your knowledge base is being used throughout the company – correctly. This might include developing the processes and protocols for knowledge management, making knowledge accessible, and finding ways to capture new knowledge.These teams also...
This is one of the other important benefits of a knowledge management system. It means knowledge persists within your company even as people come and go. Having all your information about processes, products, or services in one place means you never become too dependent on any individual worker...
Knowledge management tools Here are some great examples of knowledge management systems: Document management systems These systems act as centralized digital filing cabinets for company documents. They make retrieving documents easy, support regulatory compliance, and enhance workflow. In addition, when a ...
A fintech companyuses a knowledge management system to boost efficiency andimprove CXin their call center. Contact center agents can match thousands of different service scenarios with customers' account data and offer various answers, such as step-by-step instructions or links to self-service how...
A fintech companyuses a knowledge management system to boost efficiency andimprove CXin their call center. Contact center agents can match thousands of different service scenarios with customers' account data and offer various answers, such as step-by-step instructions or links to self-service how...
Knowledge base examples Nowadays, you’ll be hard-pressed to find a company that operates online that doesn’t offer a knowledge base. Let’s take a look at how some industry behemoths have arranged their bases, examining where they excel and where they may be falling short. Nike Nike acts...