Sometimes it’s easier to learn by example than to follow tips. So to help cement many of the concepts we’ve talked about and give you some inspiration forcreating a stellar knowledge base, we’re going to take
Knowledge Base Solutions Regularly-updated list of Helpjuice-powered Knowledge Base Examples. Every Knowledge Base you see uses one of our dozens of Helpjuice themes! 1 Why Knowledge Bases Matter A lot of the time, aknowledge baseis the first point of contact your customer has before contacting ...
While this is a slightly different approach from some of the other knowledge base examples, Cleverbridge has chosen to illustrate exactly how their offerings fit together, ensuring readers understand the ecosystem before diving in. Just beneath the image there is a “Get Started” button that will ...
A knowledge base has the potential to transform how you deliver customer service. Focus on building a scalable, adaptable knowledge base tailored to your customers' and employees' needs. Choose tools that integrate seamlessly with your CRM and offer analytics for continuous improvement. Finally, be ...
The following are some examples of topics that a ride-sharing company's knowledge base might include: lost and found information for riders; how a driver's pay is calculated; how to report an accident or citation; service animal policy; and ...
Your staff cannot be expected to retain every single piece of information about your company and products. A knowledge base helps them deal with customer inquiries quickly and efficiently without seeking another employee to answer a query. A good knowledge base is important for your staff to provid...
This continuity is especially important to maintain smooth customer service operations and can increase the company's valuation by turning knowledge into a tangible asset. Check out the complete length and breadth of features you’d need in ideal knowledge base software to derive all these benefits ...
Are there particular members of your team with knowledge that would leave gaps if those employees left the company? 2. Define the Core Elements Of Your Knowledge Base If you invest in properknowledge base software, like Document360, it’s likely to come pre-packaged with the core elements inc...
The team at All Residential Real Estate, a property management company, used to rely on subject matter experts to facilitate its workflow, but that became a thing of the past when theybuilt an internal knowledge base in SweetProcess. According to its managing director, Perry Beebe, this was ...
The maintenance of the knowledge base depends on a certaincritical levelof activity within the company and within its individual functions. If this is not sustained, the knowledge base can decay quite rapidly. This is a particular danger if the company goes through a bad patch. ...