Are you aware of all the customer due diligence and KYC checks you should do as a part of a risk-based approach? Read on to find out more about our solutions.
A decade of investment in customer engagement solutions has not paid off for most businesses. In fact, things have gone backwards. Here's why and how to fix it.
Recent findingsfrom Forrester Research suggest that a well-conceived, frictionless UX design could potentially raise customer conversion ratesup to 400%. As company stakeholders begin to recognize the impact it has on theROI of their online products, user experience (UX) is becoming more mainstream,...
The risk level determines how closely customer accounts need to be monitored and how regularly merchant records are required to be kept up to date. Cost of KYC Compliance In a digital environment, the customer screening and due diligence process need to be automated and data-driven. To achieve ...
Before we go over the customer lifecycle stages, grab your free customer journey map templates so you can map your customer's journey as we go along. Free Customer Journey Template Outline your company's customer journey and experience with these 7 free templates. Buyer's Journey Template Fu...
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Well first of all, eat your own dogfood. Quit running as an administrator yourself. You will learn very quickly the pain of using programs that were not designed with security in mind. The other day, I (Keith) installed some software provided by the maker of my...
Here’s what managing your customer data could do for your business… What is a Customer Data Platform (CDP)? A customer data platform (CDP) is a software tool that businesses use to organise and manage all of the information they collect about their customers in one place. In essence, ...
Today's consumers have higher expectations for customer service than they did in the past. Your customer relations strategy can impact your bottom line.
Customers are important part of any business. There can never be too much emphasis on its customers. Customers are the foundation of any business’ success. Whatever your product is, however good it is, it wouldn’t matter if you are not targeting the correct customer base...