free of charge". Of course I wouldn't have written this review unless KLM had lost my baggage in Amsterdam, but the fact that they fooled me into checking in my baggage in the first place makes what happened so much worse. When I arrived in Marseilles at 16:30, my baggage didn't ...
At this point his luggage got lost between KLM and Lufthansa. This was very stressful as our return flight was booked to coincide with bringing out dogs to Netherlands, and this delay could have seriously impacted all arrangements we had made months in advance. The dogs cargo fees was no ...
crew. We did not see them again until we departed the aircraft. Waited for passenger busses to disembark (not ready). We received no details about what to do once we had departed the aircraft. Immigration control went quite smoothly. At baggage claim, we found two small kiosks where KLM ...
It is now over 6 months since KLM lost my baggage. I landed in Stockholm with the clothes on my back and a tiny pouch. My carry on was forcibly taken from me with vital medications inside. I still had over a month more to travel. Had to replace all medications and essential items. ...
11) Good news - managed to get lost baggage from Marseilles airport 2 days later.12) Came home from Marseille with thankfully no further problems.13) Applied to their customer service with receipts of hire van and fuel. Heard nothing gor ages14) eventually heard back (approx month later),...
Bike got lost and no support or information from the side of KLM I was flying from Medellín to Amsterdam and I checked in my bike in Medellín. In Amsterdam I had to learn that my bike did not get on the plane in Bogotá, where we had a stop-over. The people at the air...
At "lost and found" they provided us claim information so we could get a refund, not mentioning anything that the claim would have to be filed within 21 days. We were then informed that even though the luggage would get there the next morning, they had no driver to deliver it to us ...