If your KL1341 flight was cancelled, delayed, or if you experienced baggage issues such as delayed, damaged, or lost bags, you may be entitled to compensation. Compensation amounts and eligibility depend on various regulations, including EC 261/2004, UK261, CA Montreal Convention, US GoodWill...
In all the movements KLM baggage handlers damaged the handle on my suitcase. We had to forfeit 1 nights accommodation. The KLM staff at London city airport wanted us to go to Glasgow which we refused and were a bit put out. I can appreciate delays and cancellations can occur because of ...
Myself an my wife flew with KLM. At the destination our luggage was lost. 3 days later we received it damaged. After contacting KLM customer service Romania we have been treated very rude by Mr Florin Vasilescu who refused to pay for damaged luggage. We did not ask for any compensation ...