It took their customer service team 6 days (and 6 hours of my time on the phone) to add an extra seat to an existing booking. After 6 days, they issue one for the wrong date. Therefore, they have charged me extra money but refuse to make a refund - they issue a non-refundable ...
KLM has a 24-hour cancellation policy where you will be eligible for a full refund should you wish to cancel your flight within 24 hours of the time of booking. How to request a refund for a KLM flight? If you purchased our Cancellation Protection service when booking your KLM flight, ...
but I received an sms from KLM on the morning of the flight which said "We need to update some of your details before boarding. Please report to an agent at the Customer Service Desk." When I went to the desk, I discovered that they didn't need any information from me, they only ...
our luggage the next morning. We got back home on 9/28. I tried to file the claim on October 1, but KLM's system had a glitch and could not find my trip. Then I called your customer service number to get some assistance. I was on hold for over an hour and then got cut off!
then Warsaw to Amsterdam. What should have been a direct 1-and-a-half-hour flight turned into a 4-and-a-half hours of travel time. The KLM service desk booked us a hotel and paid for a taxi to take us there. When we arrived we found out that KLM did not actually book us a ro...