Would like to thank the customer support executive (Joaquim) for assisting with the refund process which has been pending for a while from airlines side. Developer Response, Dear Sudesh Kotian, thank you so much for sharing your experience. Your feedback is important to us. Regards, Kiwi.com...
They will nickel and dime you with added fees once you get to the airline and their customer support is horrific. Please book directly through airlines and don’t waste your time with this mess of a company. 更多 开发人员回复 , Dear Hhfgbyy, we would gladly look into your refund. ...
“We couldn’t be more proud that the largest airline in Europe chose Kiwi.com as their first OTA partner for booking flights, recognising our investments in our product and customer experience. Our cooperation with Ryanair reflects our commitment to establishing relationships with airlines for the ...
AirlinesBoeing aircraftCostsCustomer serviceDiscount faresEmployee relationsNew ZealandRegional jetsRevenuesAir New Zealand has experienced a record turnaround, going from a huge write-off to enjoying profitability for the last two fiscal years, all in less than three years. After private financiers ...
InOctober 2019, Kiwi.com also introduced Virtual Fare Types in its booking process, making it possible to have the same terms and conditions for more than 750 air and ground carriers that the company cooperates with. This new product has resulte...
I was repeatedly told that my refund request had been sent to the airlines, but after contacting the airlines directly, I discovered no cancellation request was ever submitted. Their customer service agents provide conflicting information and make false promises about marking cases as urgent. They ...
Unfortunately, further refunds are not possible, because as obligated by our assisted refund contract, we have refunded everything received from the airlines.Kind regards,AgneCustomer Relations AdvisorKiwi.comp.s.über PayPal bezahlt, nichts ist gesperrtDate of experience: April 30, 2024 Date of ...
1,500 agents offering 24/7 customer support. All of this will roll-in to the Stansted package with Stansted taking responsibility for baggage handling while re-assuring airlines that they won’t have to worry about the cost-burden of re-accommodating passengers who do not make their connections...
“A big differentiator between us and OTAs is we have our own unique terms and conditions when it comes to refunds and changes. “We do not reflect the airlines’ or the other carriers’ own conditions. In some cases, we take the risk that is the customer cancels we lose ...
“Threatening not to board customers is petty and an evil Ryanair practice to try and stifle customer choice.” The statement added: “The real reason for this action is because Kiwi.com often sells Ryanair tickets cheaper than Ryanair and they don’t like it. ...