I have made comments on this to the employees over the years and their answers are always " we have been telling management these same complaints from customers for years and nothing is ever done about it .sorry". How pathetic is that? KFC a corporate business as big as you are, ...
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I’m sure the outlet manager was “trained” to tackle any complaints in diplomatic and professional way that make every of the customers like to dine in the restaurant and come back again. Probably, I’m guessing even the manager was not properly “trained” by KFC!