Managing Business Improvement and Quality: Implementing Key Tools and Techniques, Barrie G. Dale and Ruth McQuater, Blackwell, 1997. Number of pages: 197. Price: ￡17.99 (paperback), ￡40.00 (hardback)]]>No Abstractdoi:10.1002/(sici)1099-1638(199805/06)14:3<193::aid-qre18...