L. (2014) The Key Dimensions of Online Service Quality: A Study of Consumer Perceptions, IUP Journal of Marketing Management, 13(2), 7-18.Tshin, E. Y. H., Tanakinjal, G. H., & Sondoh Jr., S. L. (2014). The key dimensions of online service quality: A study of consumer ...
1)key dimensions关键维度 1.In this paper,the authors explore key dimensions of e-service quality to internet banks.因此,找出影响网络银行服务质量的关键维度,应为研究的核心内容。 2.To counter the deficiency of studies on flexibility and system analysis methods in the firms’capabilities field,a meth...
J. Determining the key dimensions for evaluating service quality and satisfaction in academic libraries. Int. Inf. Libr. Rev.,2016, 48, 176-189.Hossain, M. J. (2016). Determining the key dimensions for evaluating service quality and satisfaction in academic libraries. International Information &...
This study used the analytic hierarchy process (AHP), together with the service quality concepts of Parasuraman, Zeithaml and Berry (1988), to construct a hierarchy model formed by the five dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy, to place service quality ...
This study used the analytic hierarchy process (AHP), together with the service quality concepts of Parasuraman, Zeithaml and Berry (1988), to construct a hierarchy model formed by the five dimensions, namely tangibles, reliability, responsiveness, assurance, and empathy, to place service quality ...
This construct measures the degree to which a firm sets clear service quality standards for itself on dimensions that customers care about, and has an formal policy for quickly giving meaningful compensation to customers when these standards are not met. The paper builds upon established micro-level...
paper elaborates on the theoretical logic of how data elements promote high-quality economic development from the micro, meso, and macro dimensions. At the micro level, data elements are used for production and consumption decisions, enabling businesses to better and faster meet consumer demands. ...
Aiming to establish the quality of service indicators and performance analysis for medical tourism industry, five dimensions of quality of service and 31 i... Li-Hsing Ho,Y Tai - 《Studies on Ethno Medicine》 被引量: 2发表: 2014年 Measuring warehouse performance: a systematic literature review...
Start measuring customer satisfaction today with our free CSAT survey template Access Now Related resources Customer Satisfaction What is CSAT? 8 min read Customer Satisfaction Customer Delight 18 min read Customer Satisfaction Improving Customer Satisfaction ...
The first is to identify what key dimensions significantly influence the design quality of an electronic market on the Web; the second, to identify consumer reactions to design quality of Web sites. Four key dimensions were identified: (1) information and service quality, (2) system use, (3)...