File a complaint with Kay Jewelers customer service department. Best contact info for Kay Jewelers corporate headquarters with 1-800 phone number, email, and office address.
My wife and I helped our nephew buy a diamond and mounting at Kay Jewelers in Palm Beach Gardens, Florida. The lady that helped us, Marilyn said she had 35 years of experience. She told us the diamond would arrive on the 18th as it would come into the store on the 17th and that we...