The pharmacy at Kaiser is great!Even the billing department at Kaiser is great!What's SO not great that I am giving them 2 stars?The website.The Kaiser website seems to get worse almost by the hour. A few weeks ago logging on generated 50 cookies - Today it generates 74! And yet,...
Kaiser Permanente added NICE Enlighten AI for Customer Satisfaction (CSAT) and Real-Time Interaction Guidance to streamline several components of the in-call and post-call experience for customers, agents, and supervisors alike. The added features support the pharmacy’s aggressive servi...
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