by Joseph BurnsHealth Insurance Advisor An independent journalist, Joseph Burns is the health insurance topic leader for the Association of Health Care Journalists and contributes to AHCJ’s Covering Health blog. He has also written about health policy and the business of health care for a wide va...
In addition to reducing call volume by identifying and steering more call types to self-service, Kaiser Permanente wanted to bring AHT down to prepandemic levels and evaluate more agent calls more effectively. Under the previous workflow, less than 1% of recorded calls were reviewed...
a client’s psychotherapist has immediate access to useful types of information from ancillary treatments. For example, a psychotherapist may find benefit in having access to progress notes from a client’s recent visit to a psychiatrist formedication management; this information may inform the directi...
As the effect of practice size on clinical integration did not differ greatly between practice types, results are shown for a regression without the interaction term. In both settings none of the explanatory variables considered, health information technology (HIT) included, could account for a ...
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