If the user first sings into the servicedesk (https://DOMAIN.atlassian.net/servicedesk/customer/portals) he can go to the knowledge base without any issue. External Customer (Portal-Only): When an external customer (portal-only) tries to access the knowledge base directly, it always gives the...
Customers access JSM projects through the Customer Service Portal. You need to instead look at the Customer Access Settings for the JSM product and the specific JSM project. Start with this page: https://support.atlassian.com/jira-service-management-cloud/docs/how-global-permissions-affect-project-...
Display Service Level Agreements directly on the customer portal. Linked Issues Display: Show related issues, providing context and improving transparency. Enhanced Customization: Project administrators can easily manage and configure fields displayed on the portal. User-Friendly Interface: Simple ...
Automatic translation of customer tickets and agent replies. Boost Jira Service Management with a multi language customer portal 1. Customers open tickets in any language 1. Ticket translated to project default language, including paragraph and short text custom fields (🇩🇪 → 🇬🇧) ...
Jira Service Management’s self-service portal makes it easy for customers to report bugs, feature requests, incidents, and other development-related requests. Even business teams like HR, legal, and facilities can quickly spin up their own service desks with purpose-built project templates. Teams...
set to "Anyone can raise a request on the customer portal or by email". For PROJECT 2, Under Customer Permissions "Who can raise requests?" set to "Customers who are added to this service project". Add users JSMUser2, and JSMUser3 to JSM Customer in project PROJECT2. Don't add ...
The customer portal in Jira Service Management allows workflow transitions to be optionally set as visible on the customer portal as inConfiguring the customer portal(server)Show a workflow transition in the portal(cloud). This attribute in the workflow is not migrated. ...
Even though the symptoms in this KB article are different from the other KB article 500 error when trying to create a request from the Service Management Customer Portal, the underlying root cause is the same: there is a field ...
This usually happens when a request is created in a project and then moved to another service management project without associating with a request type. You can check for a missing/broken Request Type in an issue type through the Jira UI or the Request Page inside the Po...
I have a Connect plugin where I fetch request types for particular Service Desk project like so: AP.request({ url: `/rest/servicedeskapi/servicedesk/${serviceDeskId}/requesttype?expand=field`, type: 'GET', contentType: 'application/json', ...