New ticketLogin General issues4 Discount for non-profit organizations Updated: Wednesday, December 2, 2020discountnon-profit Ideas Forum - speedway to fulfilling your feature requests and enhancement suggestions Updated: Thursday, November 30, 2023 ...
Stay on top of your customer support tasks with this handy workflow. When a new ticket shows up in Jitbit Helpdesk, a task is immediately created in Akiflow, ensuring you never miss an issue and can address it promptly. This integration offers you a seamless way to transf...
A customer creates a ticket using the self-service portal, the live-chat widget on your website or by sending an email to a support mailbox. Support agents responsible for the ticket category are notified of the new issue and "take" or are "assigned to" the ticket. Jitbit Helpdesk includ...
Support customers when you’re on the go. Let customers keep tabs on their tickets. Our mobile app allows you to view and reply to tickets, update ticket details, assign technicians, attach files... All this through your smartphone. And with the same great user experience you get on deskto...
This sounds like a bug. Can you submit us a support ticket? We will figure it out Jayram123,2016/03/13 Falls short of expectations Amazing desktop app but it does not hold water on the iOS app. I wouldn't be opposed to pay for this app if the functionality is improved. I cannot ...
However we have all the features you expect from a ticket system, like asset tracking, file attachments, knowledge base, tagging, ticket-categories, email-integration, live chat and even a free email address. iOS & Android ticketing apps support customers on the go Our help desk comes with ...
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You can also enable/disable email notifications for a user, and (if a user is a technician) enable/disable "new ticket" notifications sent to technicians (this also controls "another tech takes a ticket" notification if you have them enabled). ...
"From" name- the name, like "Acme Support", used for "system" email notifications, (like "your ticket has been received" etc.) except for human-originated replies (in this case, from "From" name will be the name of the user or technician who wrote the message). ...
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