According to Atlassian, we can provide a successful self-service experience in 3 ways even before the customer raises a request. This includes easy access to an online knowledge base, the possibility to seek help within an online community, as well as a clear and well-thought-...
Does Jira Service Management support self-service, ticket deflection, and knowledge base? Other Providing self-help resources for your customers with a knowledge base Public REST API? No Feature Request: JSDSERVER-107 - Create a public REST API for JIRA Service Desk Adding participants to requests...
Issue URL self string Browse to the issue using this URL. Issue Type Id fields.issuetype.id string Unique id of the issue type. Issue Type Description fields.issuetype.description string Verbose title of the issue type. Issue Type Icon URL fields.issuetype.iconUrl string Icon associated...
The end users will be able to access services provided by us on this fixed no. of devices. You can configure Adaptive Authentication with Device Restriction in following way Login to Self Service Console >> Adaptive Authentication. Add a Policy Name for your Adaptive Authentication Policy. ...
Self-service portals SLA management Custom workflows To be clear, Jira Service Management is not an alternative solution to project management. It’s an entirely different tool. The software is designed for IT teams and service-based organizations. ...
WithPublicNetworkAccess Factory.UpdateStages.WithTags FactoryGitHubConfiguration FactoryIdentity FactoryIdentityType FactoryListResponse FactoryRepoConfiguration FactoryRepoUpdate FactoryUpdateParameters FactoryVstsConfiguration FailActivity FileServerLinkedService FileServerLocation FileServerReadSettings FileServerWriteSettings ...
self issues.fields.project.self string Self id issues.fields.project.id string Project Id key issues.fields.project.key string Project Key name issues.fields.project.name string Project Name projectTypeKey issues.fields.project.projectTypeKey string Project Type Key simplified issues.fields...
Go to AWS Console -> IAM service -> Users Create new user -> attach policies directly -> AdministratorAccess Open newly created user -> Security credentials tab -> Access keys -> Create access key -> Command Line Interface (CLI) -> Create access key Use Access key and Secret access key...
Required to fetch the list of teams in Microsoft Teams on your behalf while creating an Microsoft Teams integration in Jira Service Management. TeamsAppInstallation.ReadWriteSelfForChat Type: Delegated Allows Microsoft Teams to read, install, upgrade, and uninstall itself in chats you have access to...
Tier: Free, Premium, Ultimate Offering: GitLab.com, GitLab Self-Managed, GitLab Dedicated You canimport your Jira issues to GitLab. If you want to continue to use Jira, you can integrate Jira with GitLab instead. Jira integrations