Request fulfillmentis the process of resolving a customer or employee’s service request and refers to managing the entire lifecycle of all service requests. Theservice deskprovides the primary contact point where customers ask for help or request services. ...
With deployment tracking, Jira Service Management automatically pulls relevant information directly from the CI/CD tool—like impacted services, the change risk score, and change approvers—into the change request. Change managers have all the context they need to approve changes or request additional ...
Allow users to be managed in groups? Yes Managing Groups Allow users to have different roles between projects? Yes Managing Project Roles Connect to an LDAP Directory? Yes Connecting to an LDAP Directory Identity Manager Allow SSL connection to Active Directory? Yes (Server only) Configuring an ...
Compliance & Disaster Recovery for Atlassian Cloud Data Manager: Asset Consolidation for Jira Service Management Implementation services Managed services Industries Consumer business Energy, resources, and
You’ll have two choices for the type of project: one managed by the company or one managed by your team. Give your project a name that makes sense. If you change your mind about the template, you can switch it too. Once you’re ready, hit “Create.” ...
The hardware for Jira Cloud is managed by Atlassian. It is always upgraded to the latest version automatically. Share this post Why being a Jira Admin is a Tough Job 28 July 2022 Comments are off for this post general,Jira Estimated reading time:5minutes ...
and prevent IT infrastructure problems. The IT Service Desk template comes with a built-in workflow for handling problems. We recommend you start with the template's default workflow and adapt it to your business needs. When correctly managed, problem records prompt agents to detail know...
Donetickets include tickets with all statuses that are associated with the JiraDoneworkflow status category irrespective of the resolution status of the tickets. (SeeHow to create workflows for company-managed projects). Examples of how Jira integration works ...
High-level project details managed outside Atlassian while low-level tasks to complete the project are in software & jsm. The pain point: The boss has a new high-priority request and we all know the routine, "what work do you want me to postpone?". I'm having trouble visually ...
We needed a deeper understanding of Jira for our administrators. Since Eficode doesn't do standard courses, they managed to tailor the training to our exact needs. Paul Mihai Stolniceanu Global Analysis & Planning, Nordea Read case Improvements that reach far and wide ...