ITIL即IT基础架构库(Information Technology Infrastructure Library, ITIL,信息技术基础架构库)由英国政府部门CCTA(Central Computing and Telecommunications Agency)在20世纪80年代末制订,现由英国商务部OGC(Office of Government Commerce)负责管理,主要适用于IT服务管理(ITSM)。ITIL为企业的IT服务管理实践提供了一个客观、...
ITIL: What It Is and What It Isn't. Business communication Review, 36 Vol 12, WN: 063304081014.Marquis, H. (2006), "ITIL: what it is and what it isnt", Business Communications Review, Vol. 36...
Delayed onset muscle soreness: What is it and how do we treat it? Investigates the etiology of delayed onset muscle soreness (DOMS). Lactic acid, muscle spasm, torn tissue, connective tissue, enzyme effux and tissue fluid theories; Treatment of DOMS; Possible effectiveness of submaximal ...
透明化的管理，所以诞生了ITIL标准；ITIL标准的核心思想是通过将IT管理流程化，提高工作人员的工作效率，提高IT服务质量，更好的让IT系统为业务提供服务，从而为业务系统的稳定运行保驾护航；ITIL标准的底层是对IT基础设施的管理，最上层是对业务系统的流程化管理;...
What is ITIL? ITIL is a framework of 34 best practices for managing and improving IT support and service delivery. The main objective of ITIL is to help businesses derive the most value from their IT services by aligning them with business objectives. ...
What is ITIL? ITIL is a framework of 34 best practices for managing and improving IT support and service delivery. The main objective of ITIL is to help businesses derive the most value from their IT services by aligning them with business objectives. ...
What is the relationship between ITIL and IT operations management? Relationship between ITI and IT operation and maintenance management ITIL was born abroad. At that time, IT was necessary to conduct orderly and transparent management for IT and business in telecommunication, finance and other industr...
What are Service Requests? Let’s clarify what a Service Request is. According to the ITIL, a Service Request is: “A formal request from a user for something to be provided.” This means that (if we compared it to more popular incidents) “everything is OK, no malfunctions, but I ...
ITIL(Information Technology Infrastructure Library,IT基础架构库)概念出现于上世纪80年代,当时英国政府认为向他们提供的IT服务质量水平不够。由中央计算机和电信局(Central Computer and Telecommunications Agency,简称CCTA),现称为政府商业办公室(Office of Government Commerce,简称OGC)开发一个IT服务框架,以在英国政府和...
ITIL (Information Technology Infrastructure Library) is widely recognized as the most widely accepted approach to IT service management worldwide. Visit now!