最终用户CEOIT支持人员厂商和服务商 ITILV3简介 ITILV2/V3的比较与发展 ITIL方法论“落地” 生命周期(LifeCycle)的概念应用很广泛,特别是在政治、经济、环境、技术、社会等诸多领域经常出现,其基本涵义可以通俗地理解为“从摇篮到坟墓”(Cradle-to-Grave)的整个过程。 对于某个产品而言,就是从自然中来回到自然中去...
Service Management Lifecycle 服务管理生命周期 SS 432 Service Manager 服务经理 SO 433 Service Operation 服务运营 SS 434 Service Owner 服务所有人 CSI 435 Service Package 服务包 SS 436 Service Pipeline 服务通道 SS 437 Service Portfolio 服务组合 SS 438 Service Portfolio Management 服务组合管理 SS 439 ...
模块5:MALC 跨生命周期管理(Managing Across The Lifecycle) 广告 ITIL 4与DevOps 服务管理认证指南(第2版) 京东 ¥43.80 去购买 ITIL V3.0 Framwork ITIL EXPERT 国际认证 IT服务管理最佳实践 包括如下五个模块: SOA、OSA、PPO、RCV、MALC 背景 我国互联网行业虽然拥有世界一流的硬件设施和优秀从业人才,...
ITIL_V3培训教程 ITIL&IT服务管理 ITIL:InformationTechnologyInfrastructureLibrary信息技术基础设施库 •为IT服务管理提供集成及基于流程的最佳实践库•提供管理方法来达成使用信息系统的业务有效性和高效性 ITSM:ITservicemanagementIT服务管理 关注于IT服务的支持和交付，以确保其适用于组织的业务需求 ITIL历史 1980...
A. checking the CI-lifecycle B. registering all components in the CMDB C. performing audits to check that the CMDB is accurate D. ensuring that the contents of the CMDB remain up to date 五、变更管理(2 道题) 1、What information must always be included in a Request for Change (RFC)?
MALC:Managing Across the Lifecycle -服务生命周期管理 3. 全部5门课程都通过考试,可以申请获得ITIL EXPERT证书 四、考试说明 1.SOA、RCV、PPO、OSA考试说明: -- 纸质试卷,考试时间为2小时 -- 8道单项选择题,每道题都是基于一个案例 -- 每道题有4个选项,分值是0、1、3、5分的,从中选择最优的选项 ...
(服务战略) 1、ITIL Qualification Scheme(ITIL V3 认证体系)2、Service Management as a Practice(服务管理的实践)3、Generic Concepts & Definitions(基本的概念和定义)4、Service Lifecycle(服务的生命周期)5、Service Strategy process(战略的活动)三、Service Design(服务设计) 1、Discuss the five major aspects ...
QUESTION 39 Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle? A. Service Strategy B. Service Transition C. Service Operation D. Continual Service Improvement Answer: C QUESTION 40 Which of the following is NOT a valid ...
The ITIL V3 framework describes five stages in the ITIL service lifecycle: ITIL service strategy.This specifies that each stage of the service lifecycle must stay focused on thebusiness case, with definedbusiness goals, requirements and service management principles. ...
Change Advisory Board (CAB) meeting Answer: A QUESTION 39 Event Management, Problem Management, Access Management and Request Fulfilment are part of which stage of the Service Lifecycle? A Service Strategy . B Service Transition . C Service Operation . D Continual Service Improvement . Answer: C...