几年前，在gartner的魔力象限中看到过servicenow这个名字，由于身处金融行业，对saas偏保守的态度，并没有...
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ServiceNowITIL is the integrated and process-based framework to handle IT services. It offers guidance to create and operate the service desk that effectively communicates between IT providers and the user community. If you want to enrich your career and become aprofessional in ServiceNow, then enro...
Enterprise Alert is designed to facilitate a rapid incident response and resolution but sometimes incidents need to get transferred to problem management. Enterprise Alert can be easily linked to an ITSM tool including ServiceNow, Heat, Micro Focus Service Manager and most others. This enables the au...