几年前，在gartner的魔力象限中看到过servicenow这个名字，由于身处金融行业，对saas偏保守的态度，并没有...
Unlike Fresh Service and Manage Engine Service Desk, the tool manages operations differently and focuses on MSPs track costs, tickets, and technical issues. It offers unique features, like user guidance, a traffic-based system for mapping business services, etc. ServiceNow also aids in asset manage...
In my role, the primary goal is to support the delivery of agreed-upon quality service by efficiently processing all pre-defined service requests initiated by users. To achieve this, servicenow request management relies on meticulously designed methods and procedures. These are implemented through moni...
Rapidly deploy a solution targeted towards fast time to value and end-user adoption. Incident Management Route incidents intelligently and give your technicians all the tools they need to resolve incidents in a single screen experience. Drive service efficiency with automations and AI. More on ...
Enterprise Alert is designed to facilitate a rapid incident response and resolution but sometimes incidents need to get transferred to problem management. Enterprise Alert can be easily linked to an ITSM tool including ServiceNow, Heat, Micro Focus Service Manager and most others. This enables the au...