5 CONCEPTS OF ITIL 5 ITIL SERVICE MANAGEMENT COURSES 7 IT SERVICE MANAGEMENT 8 INTRODUCTION TO IT SERVICE MANAGEMENT PRACTICES 8 ITIL SERVICE MANAGEMENT 10 PROCESSES 11 PROCESSES, SERVICES AND FUNCTIONS 12 ITIL OVERVIEW 14 BENEFITS OF ADOPTING ITIL 15 IMPLEMENTING ITIL SERVICE MANAGEMENT PRACTICES 19 ...
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SERVICEPORTFOLIOMANAGEMENTWhyThepurposeofaServicePortfolioistodescribeaprovider’sservicesintermsofthebusinessvalue.Theseservicesarticulatebusinessneedsandhowtheproviderrespondstothoseneeds.Bydefinition,the“businessvalueterms”correspondtomarketingterms,andinngso,providemeansforcomparingservice...
Introduction 1.1TheITInfrastructureLibrary 2 本节提供了对ITIL的基本 介绍,泛读即可。 1.2RestructuringtheITInfrastructure Library 3略读 1.3Targetaudience3略读 1.4NavigatingtheITIL3略读 1.5Whychooseajigsawconcept?3略读 1.6Theservicesupportbook3略读 1.7ServiceManagement3略读 ...
开通VIP Contents CHAPTER 1: INTRODUCTION 燩urpose of this guide 燱hat is management of risk? 燱hy management of risk is important 燱ho is involved in risk management 燞ow to use this guide 燭he research for this guidance CHAPTER 2: PRINCIPLES 燙ritical success factors for management of risk...