testing Authorization Change Change implementation Closing out Project Management and evaluate Change Management Project Management Change Management 39 变更管理 突发事件 提取 运作 问题 基础架构 变更请求 变更 实施 客户/ 用户 变更请求 40 发布管理(Release Management) -进行软件、硬件的规划、设计、建设、配置...
w w w w w w Verymark2004 13 戴明循环戴明循环Deming cycle IT Management Training Leader 戴明循环戴明循环Deming cycle 戴明循环戴明循环 戴明循环戴明循环 n 连续的质量控制 n c 和增强 c .. Plan, Do, Check, Act m m o (Project plan, Project, Audit, New actions) o 业务和业务和IT的整合的...
ITIL认证考试(习题卷1).pdf 关闭预览 想预览更多内容,点击免费在线预览全文 免费在线预览全文 试卷科目:考试 ITIL认证考试(习题卷1) 第1部分:单项选择题,共260题,每题只有一个正确答案,多选或少选均不得分。 1.[单选题]下面哪项实践可通过降低服务中断的负面影响来改进客户和用户的满意度? A)服务请求管理 ...
B)服务级别管理 C)事件（Incident）管理 D)变更实施 2.[单选题]Why should service desk staff detect recurring issues?A)To help identify problems B)To escalate incidents to the correct support team C)To ensure effective handling of service requests D)To engage the correct change authority 3.[单...
ITIL (Information Technology Infrastructure Library) is widely recognized as the most widely accepted approach to IT service management worldwide. Visit now!
glpi-project / glpi Star 4.2k Code Issues Pull requests GLPI is a Free Asset and IT Management Software package, Data center management, ITIL Service Desk, licenses tracking and software auditing. helpdesk asset-manager inventory ticketing data-center cmdb glpi itsm itil dcim assets-management ...
A)EnsuresuppliersincludedetailsoftheirapproachtoserviceimprovementincontractsB)RequireevidencethatthesupplierusesagiledevelopmentmethodsC)RequireevidencethatthesupplierimplementsallimprovementsusingprojectmanagementPracticesD)Ensurethatallsupplierproblemmanagementactivitiesresultinimprovements[单选题]137.Whatthreeelementsmakeupthe...
SERVICEPORTFOLIOMANAGEMENTWhyThepurposeofaServicePortfolioistodescribeaprovider’sservicesintermsofthebusinessvalue.Theseservicesarticulatebusinessneedsandhowtheproviderrespondstothoseneeds.Bydefinition,the“businessvalueterms”correspondtomarketingterms,andinngso,providemeansforcomparingservice...
1.[单选题]下面哪项实践可以确保属于服务交付正常部分的服务行动得到有效处理?A)事件管理 B)服务级别管理 C)问题管理 D)服务请求管理 答案:D 解析:2.[单选题]Why are public frameworks, such as ITIL, attractive when compared to proprietary knowledge? 与专有知识相比,为什么公共框架较有吸引力,如ITIL?A)...
6、管理 (Knowledge Management) 知识管理在CSI中也扮演着重要的角色 知识管理是任何改进流程的支柱 2021年8月7日18时14分中国信息化培训中心9/77 戴明环(Deming Cycle) Continual quality control and consolidation Maturity level ACT CHECK PLAN DO Plan Do Check Act Project Plan Project Audit New actions Busi...