1、ITIL试题及答案汇总Item 1 of 104Which process is responsible for eliminating recurring incidents 3nd rniriimizing the impact of incident that canrot be preverted?A. Service Level ManagementB. Problem ManagementC. Change ManagementD Event ManagementItenri 3 of 164Where should deiaih of a Work...
a request for the installation of a new bookkeeping package 二、突发事件管理(2 道题) 1、Which process provides a user insight into(感知) the status of a failure? A. Availability Management B. Incident Management C. Problem Management D. Service Level Management 2、Which of the following is...
The intended audience for this document includes all incident management process roles, Service Desk Analyst, Manager, other service management process owners (Problem Manager, Change Manager), Application Development and Maintenance staff involved in incident management. Incident Process The high-level Inci...
31、y 优先级Private key 私钥Proactive problem management 主动性问题管理Problem 问题Problem analysis 问题分析Problem control 问题控制Problem diagnosis 问题诊断Problem management 问题管理Problem manager 问题经理Problem processing 问题处理Problem Record 问题记录Procedure 程序,过程Process 流程Process control 流程控制...
Integrated Service Manager (Incident, Problem & Change manager) Job Description POSITION CONCEPT The Applications & Infrastructure Major Incident Manager ("MIM") is a key member of the Major Incident Management Team ("MIM Team"), providing positive leadership and direction to the applications...
ITIL认证考试(试卷编号131)ITIL认证考试(试卷编号131)1.[单选题]哪项是经过预先批准的低风险变更，因此不需要额外授权？A)标准更改 B)变更模型 C)紧急变化 D)正常变化 答案:A 解析:略 2.[单选题]将下面的句子补充完整。 运用“基于当前情况开始（从你所在的位置开始）”指导原则时，应使用[?] 来支持而非...
发表于,2009112914,26发表主题,ITIL术语中英文对照表,论坛里有看到,但是没有过验证,在这里贴ITIL术语中英文对照表Absorbedoverhead可分摊间接费用Absorptioncosting吸收成本
D 参考资料参考资料 Item 42 of 184 Identify the input to the Problem Management process A Request for Change Problem Re-sglutign Incidenl Records 0. New Known Errors Answer C Item 45 of 184 Who is responsible for defining Key Performance Indicators (KPIs) for Change Management? The Change ...
The ITIL defines a “problem” as the cause of one or more incidents. In the ITIL framework, problem management involves analyzing and developing resolutions or workarounds for the errors, flaws, and vulnerabilities that cause incidents or may cause incidents. It focuses on identifying recurring ...
CSI originated as part of IT service management (ITSM) as a focused area of continuous improvement. It aims to identify rectifiable issues in the development process and production environment. The IT team, rather than the CAB team, determines these improvements, which must align with business goa...