tools. It will also give you an understanding of service performance, service quality and improvement methods. The examination assesses whether you can demonstrate sufficient understanding and application of ITIL 4 to the creation, delivery and support of services, as described in the CDS syllabus. ...
Course syllabus Dates & prices Who it’s for What’s included Exams ITIL® 4 Foundation Certification Course Outline Module 1: Introduction What is ITIL®? ITIL® 4 Certification Journey Course Objectives About the Course Module 2: Key Concepts of Service Management ...
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4.2 Organizational structures and teams Although the role of availability manager may be supported with formal positions and job descriptions, it is unusual to see a dedicated organizational structure for the availability management practice. Service availability is managed by other practices and organizatio...
Account Manager 客户经理 6 Accountability for decisions 决策问责制 7 Accounting 核算 8 Action 行动 9 Active Monitoring 主动持续监[url=]测[/url][KY1] 10 Activity 活动 11 Ad hoc 应对式 12 Adaptive system 自适应系统 13 Agile Agile 14 Agreed Service Time 约定的服务时间 15 Agre...
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Peoplecert ITIL-SOA Exam Syllabus Topics: TopicDetails Topic 1 Service Catalogue Management, Which Is Concerned With The Production And Documentation Of The Service Catalogue From A Business And A Technical Viewpoint Topic 2 The Value To The Business Of SOA Activities Technology And Implementation Cons...
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