Document Version Number: 3.0 Document Status: Live Document Owner: ITIL Chief Examiner Prepared by: ITIL Chief Examiner Date of first draft: 28 June 2007 Date Approved: July 9, 2007 Approved by: Qualification Board Next Scheduled review date: None planned Version History Version Number: Date ...
1、ITIL Qualification Scheme(ITIL V3认证体系) 2、Service Management as a Practice(服务管理的实践) 3、Generic Concepts & Definitions(基本的概念和定义) 4、Service Lifecycle(服务的生命周期) 5、Service Strategy process(战略的活动) 三、Service Design(服务设计) ...
ITIL_V3_Foundation_培训用资料
(服务战略) 1、ITIL Qualification Scheme(ITIL V3 认证体系)2、Service Management as a Practice(服务管理的实践)3、Generic Concepts & Definitions(基本的概念和定义)4、Service Lifecycle(服务的生命周期)5、Service Strategy process(战略的活动)三、Service Design(服务设计) 1、Discuss the five major aspects ...
Used by many hundreds of organizations around the world, a whole ITIL philosophy has grown up around the guidance contained within the ITIL books and the supporting professional qualification scheme. ITIL consists of a series of books giving guidance on the provision of quality IT services, and ...
Students have a choice of modules in a single category or modules in both categories for qualification. Level 4: ITIL® Expert This is the esteemed certification. By this stage, a professional is expected to be well versed in practices to execute various complex concepts to maximize business...
2、IT 服务的功能和流程 3、IT 服务管理解决方案 4、质量架构 5、IT 成熟度与IT 服务 二、Service Strategy(服务战略) 1、ITIL Qualification Scheme(ITIL V3 认证体系) 2、Service Management as a Practice(服务管理的实践) 3、Generic Concepts & Definitions(基本的概念和定义) 4、Service Lifecycle(服务的生...
1、ITIL Qualification Scheme(ITIL V3 认证体系)2、Service Management as a Practice(服务管理的实践)3、Generic Concepts & Definitions(基本的概念和定义)4、Service Lifecycle(服务的生命周期)5、Service Strategy process(战略的活动) 三、Service Design(服务设计) 1、Discuss the five major aspects of Service...
Key Management Practices – Part 3 Service Level Management Activity Service Level Agreements Key requirements for SLAs Watermelon SLA Effect Customer Engagement Customer Feedback Metrics Service Level Management Contribution to the SVC Change Enablement ...
ITIL® V3 is a top practice structure which has emerged from the public and private regions globally. The ITIL® qualification is available in London, Manchester, Birmingham and many more locations nationwide.