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1. Self Help 2. Measurement and reporting systems 3. Release and deployment 4. Process design a) 1, 2 and 3 only b) 1, 3 and 4 only c) 2, 3 and 4 only d) All of the above 19、What is the best definition of an Incident Model? a) The template used to define the Incident ...
A)The service value system B)The service value chain C)The seven guiding principles D)The four dimensions of service management 答案:A 解析:6.[单选题]下面哪项是对合格服务级别协议的关键需求?A)应使用法律语言编写 B)应简单编写且易于理解 C)应以服务提供方对服务的看法为基础 考试 题卷1 1/1 ...
The ITIL version 2 framework is now considered the "de facto standard" in the field of service management, although it is not necessarily recommended that organizations adopt it in its entirety. In other words, NOT all of ITIL v2 should be applied at once or with the same level of rigor ...
Process: Service level management SLM is concerned with documenting the business' IT service targets and ensuring that all operational services meet the business' needs. The SLM process generates information in the form ofservice level agreements,operational level agreements, and service improvement plan...
Capacity Management Answer: D QUESTION 55 Which of these are objectives of Service Level Management 1: Defining, documenting and agreeing the level of IT Services to be provided 2: Monitoring, measuring and reporting the actual level of services provided 3: Monitoring and improving customer ...
Module 1: Introduction What is ITIL®? ITIL® 4 Certification Journey Course Objectives About the Course Module 2: Key Concepts of Service Management Concept of Value What Do We Mean by Value? Definition of Value What is an Organisation?
Definition of ready 就绪定义 235 Definitive Media Library 最终媒介库 236 Deliver and support 交付和支持 237 Deliverable 交付物 238 Delivery channel 交付渠道 239 Demand 需求 240 Demand Management 需求管理 241 De** Cycle 戴明环 242 Dependency 依赖性 243 Deployment 部署 244 Deployment ...
经历关键字:Optimize; infrastructure, service and supporting organizations; cost ef fective; sustained level of Availability; business objective。 D1 的内容。 只有死记, 别无他法。 AVAILABILITY IMPROVEMENT METHODS 基因代码 知识点名称 记忆等级 知识点内容 AVM002 AVAILABILITY IM D1 PROVEMENT METHODS CFIA...
Definition: Risk A possible event that could cause harm or loss, or make it more difficult to achieve objectives. Can also be defined as uncertainty of outcome, and can be used in the context of measuring the probability of positive outcomes as well as negative outcomes. ...