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Process: Service level management SLM is concerned with documenting the business' IT service targets and ensuring that all operational services meet the business' needs. The SLM process generates information in the form ofservice level agreements,operational level agreements, and service improvement plan....
A)The service value system B)The service value chain C)The seven guiding principles D)The four dimensions of service management 答案:A 解析:6.[单选题]下面哪项是对合格服务级别协议的关键需求?A)应使用法律语言编写 B)应简单编写且易于理解 C)应以服务提供方对服务的看法为基础 考试 题卷1 1/1 ...
1. ITIL v1 The GITIM or GovernmentInformation TechnologyInfrastructure Management ITIL was developed at the end of the 1980s. ITIL version 1, which offers better service and support, has become a well-known standard across government and private organizations worldwide. ITIL, a catalogue of 30...
Module 1: Introduction What is ITIL®? ITIL® 4 Certification Journey Course Objectives About the Course Module 2: Key Concepts of Service Management Concept of Value What Do We Mean by Value? Definition of Value What is an Organisation?
Definition of ready 就绪定义 235 Definitive Media Library 最终媒介库 236 Deliver and support 交付和支持 237 Deliverable 交付物 238 Delivery channel 交付渠道 239 Demand 需求 240 Demand Management 需求管理 241 De** Cycle 戴明环 242 Dependency 依赖性 243 Deployment 部署 244 Deployment ...
A)Third party support B)Specialist teams C)A separate process D)Immediate escalation 4. What is the CORRECT definition of service management? A)A set of specialized assets for transitioning services into the live operational environment B)A set of specialized organizational capabilities for delivering...
4. Which is the BEST definition of a supplier? A) It is a third party with responsibility for supplying goods or services that is agreed through an operational level agreement B) It is a mixture of internal and external parties that are responsible for providing goods and services to its ...
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And, we have the definition of product. That's very interesting because on previous ITIL, we didn't consider that. But the product is mainly a configuration of an organization's resources. And these will be designed to offer value for our consumer. So it's really interesting that we need...